Product Definition:

Response Centre, a 'stand-alone' global user interface,  is designed to take full advantage of 'Low Budget' proprietary software applications within the Microsoft® family of products.

Best defined as an entity, it will provide a self contained hard and software environment that essentially will define a security company and its' operation.

The 'whole' consists of four key elemental modules that are intended to coalesce and function as a collective, providing a seamless interaction:

• Response Core

• Response Manager

• Response Patrol

• Response Roster

It negates the need for expensive applications, yet in combination with its' integrated hardware support provides a level of functionality normally only found within multi application dependencies of higher price points.

Much of its functionality takes advantage of 'Off the Shelf' products, well known within the market place.

The following gives a brief description of the specification and functionality offered within the Response Centre global environment.

Note:

Coming soon....

               ........dedicated support & information site.

Response Centre

(content to be transferred to new website)

Supporting Windows® '98/XP® Platforms, Response Centre provides a ‘real-time' Key Event capturing communication log controlling and managing its' unique relational databases.

It applies individual pre-defined user access levels, which limit the input,  editing and viewing abilities of each user, presenting them with a tailored, Role dependant application.

Response Centre provides individual interfaces for the generic range of company disciplines:

• Managerial

• Operational

• Administration

• Sales

• Wages

• Personnel

Response Centre replaces the need for multi application dependency by interfacing with other proprietary office/business software produced by Microsoft®.

The robust processes around which Response Centre is based are intended to ease the move toward industry accreditation and it is designed to follow and enforce these automatically.

Response Centre will  hold and control data regarding stock, uniform, client site keys, equipment, vehicles, vehicle costs, new work, time and attendance data, patrol data, clients, sites, assignment instructions and employees.

For the Control Room Response Centre provides a ‘Real Time’ view of all information relating to the essential function and operation of the company, for both in and out of hours activities.

Response Centre automatically records essential management data required for invoicing and cost control.

Alarm response and attendance times are recorded and calculated automatically along with all the relevant tracking of key access and time and attendance records.

Response Centre will provide controlled access and audit of company and client assets.

Response Centre also provides the ability to import and evaluate vehicle GPS tracking data, create interactive site maps, compile and generate mobile patrol vehicle/driver duty sheets.

Response Centre is capable of communication with the outside world and your clients, via E-Mail, SMS Text messaging, direct dial and good old fashioned faxes; it generates preconfigured standard report forms that enable your Controllers to report directly to your clients or any suitably equipped personnel.

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Managerial:

• Generates and manages secure Databases

• Extracts data and generates financial reports

• Accurately monitors time & attendance

• Accurately monitors 'Man Hours'

• Accurately monitors operational costs

• Automatically produces invoices, purchase orders

• Controls sales quotations/acceptance

• Monitors stock levels

• Monitors cash flow

• Accurately tracks customer complaints

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Operational:

• Automatic Communication Log production

• Site location and Patrol route planning

• Key receipt,allocation, audit and control

• Assignment Instruction Database access

• Mobile Patrol Monitoring

• On-Site Attendance reporting

• Vehicle GPS Data downloads

• Optional Roster production and change tracking

• Optional legacy Roster interface

• Alarm activation static reporting/analysis

• Assignment Log production, tracking and management

• Standard Report form production

• Prepared to interface with CCTV monitoring (IP etc)

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Administration:

• Mobile Patrol control and management

• Mobile Patrol Run Sheet generation

• Vehicle running cost analysis and control

• Equipment auditing and control

• Uniform issue requests and stock control

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Sales:

• Assignment Instruction generation

• Sales/quotation documentation

• Statusviewing of future work

• Customer complaint recording, resolution and tracking

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Wages:

• Pay Roll Data production

• Petty Cash account management

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Personnel:

• New employee applications

• Applicant vetting process/status/approval

• Employee performance records

• MFA processes

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